Zimbra: password is locked, user cannot change password

We recently got in charge of an existing Zimbra installation, and the IT guy told me that users couldn’t change their password.

At first I thought there was external authentication enabled against their AD/LDAP directory, but checking in the domain settings the auth was internal.

Then by digging into Zimbra configuration attrs list, and searching first for password, on the second page I find an intriguing parameter:

zimbraPasswordLocked : user is unable to change password

so it goes without saying:

</p>
<p>zmprov mc default zimbraPasswordLocked FALSE</p>
<p>

change default with your Class of Service (CoS) if you’re not using the default one, and you’re done.

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